Probably some of the worst customer support I’ve ever experienced. First, the light arrived and did not work. Wooj sent a new base, and I sent back the defective base the following day. When the second base arrived, one of the bolts connecting the light bulb into the base was missing, so the light didn’t sit properly in the 3D printed sconce. After telling customer service, they told me to just take the one out of the first defective base (which I had already returned, and which had been delivered to their warehouse). Following this, they requested that I send the second defective base back, and they would send me a third replacement — chalking it up to “bad luck,” no refund was offered, no partial refund was offered either. This is a $270 lamp that I have been battling to get working since I ordered it on May 28th. It’s now July 9th, and still, I don’t have a soundly manufactured light in my possession. Spend your money elsewhere.
Hi Elgar,
We are truly sorry for everything you have been through with this order. This is not at all the experience we want for our customers, and we completely understand your frustration. We have been in touch via email to make this right. Thank you for your patience and we hope to resolve this for you asap.
So easy to put up and love the diffuse glow. A total
Glow up for the apt decor
I love this stylish little lamp. It's very lightweight and yet has a solid design. I have contrasting allium shade and alternate its use in my bathroom. The base makes it super simple to swap out shades. It's like a fancy night-light! I've had several compliments and inquiries since placing it on the shelf. Thank you!
Really lovely all around. It diffuses light so well and adds so much depth / personality to my space. I outfitted it with a Philips hue bulb and color looks great as well.
I'd been eyeing a lamp like this for ages, glad to have found wooj and will no doubt be buying from here again in the future.
I loved the this Lamp! A perfect addition to my vinyl area!
It’s small it’s beautiful and it looks like an organza shade. The light it gives off is gorgeous five stars.
I got the Cordless Wavy lamp in the shade olive oil, and I couldn't be more thrilled with it. It's so easy to move around the house and looks great anywhere I put it. The 3 brightness settings allow for a different vibe as the night goes on and it just looks so timeless in my home. Extra points for their sustainability as a business!
Nice lamp. Seems a bit fragile but casts a nice glow.
I purchased the green and amber colors. The green is really beautiful (as is the amber, and I cannot remember which one was the shade only purchase). I highly recommend these if you're sick of the battery operated candles which look fake.
Love, love, love the olive cordless mini wavy! Ah, love! 💕
The wireless lamp is a game changer. I love that I can place it anywhere and it instantly adds warmth to the space (without needing an outlet). It's become my favorite little night light before bed and on the plus side it reminds me of a little Canelé!
Using two as bedroom lights on end tables. Exactly as advertised
Absolutely stunning. What else can I say! We have not installed the sconces yet - but the quality, look, and feel is far above my expectations. I did not want to write this, but I honestly can not believe there is access to this level of design in NY. Truly, thank you for your work and staying available to everyone!
The lamp arrived with several cracks around the base, which was really disappointing. Fortunately, I can rotate it so the damaged side faces the back and the cracks aren’t visible, so I’m still using it. But I regret not buying the regular-priced one.
Aesthetic from every angle! I couldn’t be more pleased with the Arcas lamp, it’s just what I was looking for.
Super cute design, love the cordless option. I do wish it got a bit brighter so I could also use it as a work light, but that doesn't seem like the fault of the light so much as my own needs.