FAQs – Wooj Design

FAQ

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Company

What does the name “Wooj” mean? How do I pronounce it?

Wooj is a shortened version of Sean’s (our founder) middle name, Woojin. It’s pronounced WOOje, like “luge” with a w.

When did Wooj start?

Wooj started officially in the spring of 2021.

Where are you located? Can I buy a lamp in person?

We’re located in Brooklyn, New York. We don't generally offer in-person shopping, but we do have seconds sales a few times a year, which we'll post about on Instagram.

Products

What kind of bulb can I use in my lamp?

You can replace the warm white bulbs we include with any LED bulb. That includes smart bulbs, like Philips Hue. Take a look at specific product pages for each socket size! If you're an international customer, you'll need to source your own bulb in accordance with your country's voltage.

How do I assemble my lamp?

Scan the QR code on the product info sheet included with your order, or check out each product page for links to all assembly guides. If you're wondering about the Wavy Lamp, you're not going to break it! Press the shade all the way down until it clicks. Feel free to reach out to support@wooj.design with any questions!

How do I care for my Wooj products?

Wipe down your 3D printed products (like lamps or vases) with a lightly damp cloth. You can use a little soap if there’s a stubborn mark! Make sure your lamp is unplugged while you do this.

For the Wavy Cup, we recommend hand washing to extend its longevity, although it is technically dishwasher safe.

I need a replacement shade/base

Email us at support@wooj.design and we'll help you out! All of our Wavy Collection products go together - that means you can pair a tall, standard, or distorted shade with any color base as well as a pendant fixture.

If your lamp arrived broken, that’s on us! Reach out here with your order number and we’ll help you out.

Can I commission a custom design?

Although we’d love to be able to do this for individual people, we just don’t have that capacity right now. If you’re looking for a large order of custom pieces, or would like to join our trade program, apply here.

Will you be releasing a ______?

We always love to hear your ideas! After all, we want to be making things that you’ll actually buy. Feel free to dm us on Instagram at any time, or if you have a more specific question, reach out here.

Shipping and Returns

What are your delivery times?

Our lead time for each order is about 3 weeks. Why is that? Every lamp is made to order in our Brooklyn studio! This lets us limit waste, gauge demand, and do small, limited-edition releases so we don’t end up with stock we don’t need. That means more designs, and the ability to implement changes faster. If you placed your order more than 3 weeks ago and you haven't received an update, feel free to reach out to our support team here. Thank you so much for your support and for your patience! We promise it’ll be worth it :)

Do you ship internationally?

We currently ship all products throughout North America, and select products to the UK and the EU. UK and EU customers need to buy adaptors and source their own LED bulbs, but we can help you with that! All international orders are final sale.

What is your return policy?

We will gladly accept domestic returns (with the exception of seconds and anything marked "final sale") if you get in touch within 30 days of receiving your order. Find our return policy here, or process a return here.

My item arrived broken!

We are SO sorry about this. We design our products with lasting quality top of mind and hate to hear they weren’t delivered to that standard. Please initiate a return here and we’ll follow up right away to help you get a replacement.

3D Printing & Materials

How does 3D printing work?

3D printing works via feeding plastic filament (in our case) through an extruder, with nozzles of varying sizes depending on what we’re trying to achieve. Follow us on Instagram to see behind the scenes printing and prototyping videos, and learn more about our manufacturing and materials here.

What is my ______ made of?

All of our products, with the exception of the ceramic Wavy Cup, are 3D printed from recycled plastic filament at our Brooklyn studio. You can learn about each product’s material composition on their respective product pages!

What filament do you use?

We currently use a both recycled PLA and recycled PETG.

What 3D printers do you use?

Our print farm currently consists of 11 FLSUN QQS Pro Deltas, 12 Prusa i3 MK3/S, and 3 Bambus.

What programs do you use to design Wooj products?

We use a combination of Blender, Grasshopper, and Rhino. (We also use pen and paper - the Pleat Lamp started on a sticky note!)

What are your printer settings and configuration for ______?

Nice try! That's our secret sauce ;)

Partnerships

Do you do wholesale/dropshipping?

Yes! Apply to be a stockist here, and reach out to sales@wooj.design with any questions.

Do you do influencer/content creator gifting?

We do! Please fill out our form here and we'll reach out to you if we feel it would be a good fit.

How do I become an affiliate?

Sign up here!

Do you offer discounts?

Yes! We do a few sales throughout the year, and if you sign up for email + texts, you'll get a one time unique welcome code.

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