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Company

What does the name “Wooj” mean? How do I pronounce it?

Wooj is a shortened version of Sean’s (our founder) middle name, Woojin. It’s pronounced WOOje, like “luge” with a w.

When did Wooj start?

Wooj started officially in the spring of 2021.

Where are you located? Can I buy a lamp in person?

We’re located in Brooklyn, New York. If you’re local or visiting, you’re welcome to dm us and stop by the studio! We’re always happy to show you around. We’re also currently stocked at Casa Ziki in Brooklyn and Woodstock, NY.

Products

What kind of bulb can I use in my lamp?

You can replace the warm white bulb we include with any LED bulb. That includes smart bulbs, like Philips Hue.

How do I remove the shade of my lamp to change the lightbulb?

Wavy Lamp: Just pull off the shade - it clicks into place on the base, so you might feel like you’re pulling hard, but don’t worry!

Pleat Lamp: Unscrew the finial (gold ball at the top of the lamp) and you’ll be able to remove the shade.

How do I care for my Wooj products?

Wipe down your 3D printed products (like lamps or vases) with a lightly damp cloth. You can use a little soap if there’s a stubborn mark! Make sure your lamp is unplugged while you do this.

For the Wavy Cup, we recommend hand washing to extend its longevity, but the porcelain is dishwasher safe.

I need a replacement shade/base

Email us at support@wooj.design and we'll help you out! All of our Wavy Collection products go together - that means you can pair a tall, standard, or distorted shade with any color base as well as a pendant fixture.

If your lamp arrived broken, that’s on us! Reach out here with your order number and we’ll help you out.

Can I commission a custom design?

Although we’d love to be able to do this for individual people, we just don’t have that capacity right now. If you’re looking for a large order of custom pieces, we’re totally open to that! Reach out here.

Will you be releasing a ______?

We always love to hear your ideas! After all, we want to be making things that you’ll actually buy. Feel free to dm us on Instagram at any time, or if you have a more specific question, reach out here.

Shipping and Returns

What are your delivery times?

Our lead time for each order is 1-2 weeks. Why is that? Every lamp is made to order in our Brooklyn studio! This lets us limit waste, gauge demand, and do small, limited-edition release so we don’t end up with stock we don’t need. That means more designs, and the ability to implement changes faster. Rest assured, we’re working on your order! If your order was placed more than 14 days ago and you haven’t received an update, feel free to reach out to our support team here. Thank you so much for your support and for your patience! We promise it’ll be worth it :)

Do you ship internationally?

We currently ship to the US, UK, EU, Mexico, and Canada. EU and UK customers need to buy adaptors and source their own LED bulbs, but we can help you with that!

What is your return policy?

We will gladly accept returns (with the exception of seconds and anything marked "final sale") if you get in touch within 14 days of receiving your order. Find our return policy here, or process a return here.

My item arrived broken!

We are SO sorry about this. We design our products with lasting quality top of mind and hate to hear they weren’t delivered to that standard. Please initiate a return here and we’ll follow up right away to help you get a replacement.

3D Printing & Materials

How does 3D printing work?

3D printing works via feeding plastic filament (in our case) through an extruder, with nozzles of varying sizes depending on what we’re trying to achieve. Follow us on Instagram to see behind the scenes printing and prototyping videos!

What is my ______ made of?

All of our products, with the exception of the ceramic Wavy Cup, are 3D printed from recycled plastic filament at our Brooklyn studio. You can learn about each product’s material composition on their respective product pages!

What filament do you use?

We currently use a both recycled PLA and recycled PETG.

What 3D printers do you use?

Our print farm currently consists of 11 FLSUN QQS Pro Deltas, and 6 Prusa i3 MK3/S.

What programs do you use to design Wooj products?

We use a combination of Blender, Grasshopper, and Rhino. (We also use pen and paper - the Pleat Lamp started on a sticky note!)

What are your printer settings and configuration for ______?

Nice try! That's our secret sauce ;)

Partnerships

Do you do wholesale/dropshipping?

Yes! Let's talk. Reach out here and we’ll send over our line sheet and terms. We are still small and don't have the bandwidth to work with everyone, but we'll do our best to work with you!

Do you do influencer/content creator gifting?

We do! Please fill out our form here and we'll reach out to you if we feel it would be a good fit.

Do you have an affiliate program?

We do! Sign up for it here.

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