Shipping & Returns

Seconds

• We sell products that have small blemishes that occur in the printing or production process. These products are called "Seconds". They are final sale only.

Wavy Cups

• Wavy Cups are final sale only.

Products purchased through other retailers

• Wooj products can be purchased in other retailers and stores like Nordstrom and SSENSE. Wooj Design products purchased online at partner websites, or purchased through independent retailers, must be returned to the location where they were purchased.

Good news! Our shipping policy is super straightforward:

All of our products are made to order and are typically fulfilled within 2 weeks of order date. This is different for preorders - refer to your specific item for detailed information! Shipping is free for orders over $100 within the U.S.

Please refer to individual product pages for detailed shipping information. If you have a question about a specific order, don’t hesitate to reach out at support@wooj.design.

Thanks so much for your support!

We'll gladly accept unused and unaltered products for domestic return or exchange. We ask that items must be returned in original packaging in order so that we can recycle and save on waste when possible.

Return eligibility information is located on each individual prduct page. Please read this information.

For returns processed within 30 days of the shipment arrival date, a refund will be issued to the original form of payment at the original selling price. Refunds will not be offered for merchandise more than 30 days after delivery date.

Please note final sale items above.

To replace lost in transit or damaged merchandise protected by Route, please request a return here.

To return or exchange merchandise for any other reason, please request a return here.

If you have any issues, please reach out at support@wooj.design.

Damaged, lost, or stolen orders?

We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience.

If you added Package Protection at checkout, please file a claim with the Route team here for quick assistance with “in-transit” related issues.

Find more info on Route in our FAQ here.